Reporting archive
Evidence on AI and work
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Hays says AI is reshaping recruiting, and it will focus on harder-to-replace roles
Hays said it is expanding Microsoft AI capabilities to more than 8,000 employees, while Bloomberg Law reported it is shifting hiring toward roles harder to replace with AI.
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Hays narrows hiring strategy to roles least exposed to AI
Hays said it will focus its Momentum strategy on higher-value roles in 16 countries and six global specialisms, where the potential impact from AI is lowest.
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AI is taking over more call-center tasks at big banks and tech firms
Bloomberg Law reported that automated chat and phone systems are handling customer-service work at companies including Commonwealth Bank of Australia, Microsoft, Uber Technologies, and Hyatt Hotels.