Reporting archive
Evidence on AI and work
-
Salesforce expands Agentforce with job-ready AI agents for sales, service, HR, and back-office work
Salesforce said it expanded Agentforce with named AI agents for sales, service, commerce, employee experience, and back-office work, while SiliconANGLE said the launch is aimed at automating sales and support tasks.
-
AI is taking over more call-center tasks at big banks and tech firms
Bloomberg Law reported that automated chat and phone systems are handling customer-service work at companies including Commonwealth Bank of Australia, Microsoft, Uber Technologies, and Hyatt Hotels.