Reporting archive
Evidence on AI and work
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AI is taking over more call-center tasks at big banks and tech firms
Bloomberg Law reported that automated chat and phone systems are handling customer-service work at companies including Commonwealth Bank of Australia, Microsoft, Uber Technologies, and Hyatt Hotels.
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EU delays some high-risk AI rules that cover employment systems
The EU’s AI Omnibus delays some high-risk AI deadlines, including rules that can cover certain employment systems.
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HSBC plans Singapore AI centre and more than 100 AI specialist hires
HSBC said it will launch a Global AI Centre of Excellence in Singapore later in 2026 and hire more than 100 AI specialists, while Reuters reported plans to add another 100 relationship managers there.
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Skagit news workers strike over AI safeguards in contract talks
News workers at three Skagit newspapers went on strike after nine months of bargaining, saying Adams MultiMedia insisted on no limit on AI use in newsrooms, including news generation.
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Adecco says AI is reshaping jobs faster than it is eliminating them
Adecco Group says AI is changing tasks faster than it is eliminating jobs, while only a minority of firms have scaled it into core workflows. Reuters reported the company also pointed to disappearing entry-level jobs and a need for reskilling.
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Patreon cuts 93 jobs as Jack Conte says AI changed how the company operates
Patreon said it is laying off 93 employees, about 20% of its workforce, as Jack Conte linked the restructuring to changes in how the company operates and organizes.
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Amazon cuts roles in its AGI group as it shifts AI priorities
Amazon said it is eliminating some roles inside parts of its artificial general intelligence organization while saying it remains committed to large AI models. The company did not disclose how many employees are affected.
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EU opens second-stage consultation on a Quality Jobs Act that would regulate AI at work
The European Commission has opened a second-stage consultation on its planned Quality Jobs Act, with algorithmic management and AI at work among the stated priorities. The process runs to September 28, 2026.
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CDW says organizational changes included coworker reductions as it pushes further into the AI era
CDW said it recently made organizational changes that included coworker reductions and that the changes are meant to support operating discipline and higher-return work tied to the AI era.
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Google workers push for layoff protections as AI spending reshapes job security
Google workers organized a petition and campus protest for stronger layoff protections, including guaranteed severance, buyouts before mandatory layoffs, and no GRAD quotas.